Returns & Exchanges
At Albury Organic Vineyard, we want you to be completely satisfied with your purchase. If your wine arrives damaged or is not as expected, we offer a straightforward return process within 14 days of delivery.
Contact Our Team
Email us at [email protected] with your order number and a brief explanation of why you would like to return the item.
Document Damaged Goods
If your organic wine arrived damaged, please include clear photographs of the packaging and bottle labels to expedite your claim.
Secure the Shipment
Pack the items securely in their original transit packaging to ensure the glass bottles remain safe during the return journey.
Refund Processing
Once we receive and inspect your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing